On this page you'll find our frequently asked questions from shipping to scents! We will be updating this page often, so please check back for updates. If you do not find the information you are seeking, please complete our
contact form or call us to request your information.
Q: How long after I place my order will you ship my products?
A: We do our very best to have all orders - placed by 12:00 p.m. (CST) - shipped within two business days after payment has cleared.
Q: What method of shipment do you provide?
A: We now give you the option to choose First Class Mail, USPS Priority Mail, or UPS. Priority Mail normally takes 2 or 3 days, however, this is not guaranteed by the Post Office. Also with Priority Mail there is an extra charge to insure your packages. $1.35 per $25.00 order.
Q: What countries do you ship to?
A: At this time we only ship in the United States.
Q: What methods of payment do you accept?
A: We accept PayPal, Mastercard, Visa, We are sorry for the inconvience, but we are no longer able to accept personal checks or money orders. When you are finalizing your order, you will notice that there is a link to pay for your purchases. This link will take you to PayPal which is the processing company that we use to process your credit cards. This is a secure site, and you can use your credit card even if you don't have a PayPal account. Just scroll to the bottom of the paypal page and chose that option.
Q: What is your mailing address?
A: Sandy's Candle Scent-Sations - 8084 N. Davis Hwy, Suite E3, Pensacola, FL 32514.
Q: What are your store hours?
A: We have new store hours.... We are open Monday-Friday 10:00 am - 6:00 pm and Saturdays from 8:00am - 1:00pm.
Q: What is the difference between Natural Soy Wax candles and paraffin candles?
A: We are finding more and more that our customers prefer the Natural Soy Wax candle that we offer, due to the fact that they put out far less soot than other types of candles. Many feel that their Natural Soy Wax candles give off a stronger scent, and because it is a slower burning candle, they seem to last longer than other types of wax.
Q: Do you have a Fundraiser Program?
A: We do, and you can find our Fundraising information
hereQ: Do you offer your candles for wholesale?
A: Yes, we do offer our candles on a wholesale basis. If you are interested in purchasing from us for resale, please leave us your information via our
contact form.
Please provide us with:
Contact Name
Name of Business
Phone Number
Business Resale Number
Once you have sent us your information, we will contact you to answer any questions you may have in regards to our wholesale program.
A: They are excellent for:
* Immediate relief to dry, itchy skin
* Claming symptoms of psoriasis & eczema
* Relieving dryness for diabetic, chemotherapy, & radiation patients
* Relieving itching of expectant mother's tummy
* Helping to prevent diaper and other rashes
* Rehydrating rough, cracked feet & elbows
* Keeping hands moisturized after repeated washings, constant exposure to water, or wearing latex gloves (medical professionals, cosmetologists, florists, etc)
* Moisturizing skin after shaving
* Protecting skin in cold and inclement weather
* Paper cuts and cuticle conditioning
* Preserving colors and & moisturizing tattoos
Q: Is there a description of the fragrances (scents) you offer?
A: You bet there is and you'll find it
here!
Q: What is your privacy policy?
A: We respect and are committed to protecting your privacy. You can read our full Privacy Policy by clicking
here.
Q: What is the proper way to burn a candle?
A: Simply follow these instructions...
- First and foremost, you should always remember, NEVER leave a burning candle unattended.
- The first time that you light the candle, you should allow it to burn until it has a complete layer of melted wax across the top of your candle. (This layer is called the melt pool)
- Keep wax free of matches, wick trimmings, or other flammable materials.
- Keep wick centered and trimmed to 1/4" to prevent smoking and soot buildup.
- Burn only on a stable heat resistant surface for not more than 3-4 hours at a time.
- Discontinue burning when only 1/2" of wax remains in bottom of container.
- Do not move candle while burning or if wax is hot.
- When putting the flame of a candle out, you should either use a wick dipper, or if you must blow the candle out, then put your finger up between you and the candle, then blow. This will help prevent pieces of burned wick from flying into your candle wax.
- Keep out of reach of children and pets.
Sandy's Candle Scent-Sations is
